If you have questions about an order, product availability, or our residential services, we’re here to help. Use the form below or click the button to reach out to our customer support team.
Delivery costs and times vary depending on the product, quantity, and delivery location. Most mini split units are delivered locally within 1–3 business days when in stock. For an exact quote and timeline, please contact us before placing your order.
Do you offer local pickup?
Yes. Local pickup may be available for select products by appointment only. Please contact us in advance to confirm availability and pickup details.
Are your products covered by warranty?
Yes. All mini split systems are covered by the manufacturer’s warranty. Warranty terms vary by brand and typically require proper installation by a licensed professional. We’re happy to explain warranty coverage before purchase. For warranty registration click here.
Payment Information
What payment methods do you accept?
We accept major credit cards, debit cards, and approved electronic payments. Payment options may vary depending on order size and whether installation is included.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted checkout systems to protect your personal and financial information.
Can I pay in installments or financing?
Financing options may be available depending on the product and order type. Contact us to discuss current financing or payment plan availability.
Order & Returns
Can I return or exchange an item?
Due to the nature of HVAC equipment, returns are limited. Unused, unopened items may be eligible for return within a specific timeframe and may be subject to restocking fees. Please contact us before purchasing if you have return concerns.
How do I start a return?
To request a return, contact our support team with your order number and reason for return. Returns must be approved before any item is sent back.
What if my order arrives damaged?
If your order arrives damaged, notify us within 24 hours of delivery and include photos of the damage. We will work quickly to resolve the issue with the carrier or manufacturer.
Ordering from PremiAir
Do I need an account to order?
No account is required, but creating one allows you to track orders and save purchase history.
Can contractors get bulk pricing?
Yes! HVAC professionals can apply for contractor pricing. Contact us to get set up.
What if the product I need is out of stock?
You can sign up to be notified when it's back in stock, or contact us for an estimated restock date.
Residential Services
What services do you offer?
We provide diagnostics, installations, and maintenance for residential HVAC systems. Call or book online to schedule a visit. More about our services here.
Which areas do you serve?
We proudly serve Miami-Dade and Broward County, with extended service areas available upon request.
Are your technicians licensed and insured?
Yes. All installation and service work is performed by licensed and insured HVAC professionals, ensuring compliance, safety, and quality workmanship.
